AI Support for E-commerce
Answer customer questions 24/7 and turn more website visitors into buyers.
HelioDesk is a hosted AI support layer for Shopify stores, WooCommerce shops, and lean SMB websites. It helps teams automate FAQs, capture high-intent leads, and launch embedded website chat without building an internal support stack.
Pain Points
Most online stores do not lose revenue because of traffic. They lose it inside the support experience.
Repeated questions go unanswered
Shipping, refunds, delivery windows, sizing, pricing, and policy questions show up every day, but nobody answers them consistently.
Interested visitors leave without becoming leads
People ask questions on the website, but there is no structured way to capture contact details and follow up.
Teams do not want to build and maintain support infrastructure
Most small teams care about outcomes, not running dashboards, certificates, databases, and deployment pipelines.
Solution
HelioDesk connects FAQ automation, lead capture, and managed follow-up into one storefront workflow.
1. Configure FAQs and welcome flow
We prepare a site-specific knowledge base so the assistant covers the highest-frequency customer questions first.
2. Embed the widget
The website only needs one script tag to launch a branded support entry point. No separate app deployment is required.
3. Capture and improve
Leads, conversation patterns, and FAQ gaps are reviewed from the backend so the system gets stronger over time.
Best Fit
Best suited for e-commerce and focused SMB workflows, not heavyweight enterprise support programs.
E-commerce and Shopify brands
Automate shipping, refund, delivery, product, and sizing questions while capturing purchase intent from website visitors.
Service businesses
Ideal for agencies, consultants, education businesses, clinics, and firms that need website inquiry handling and lead capture.
Operators and multi-site service providers
Run separate support experiences for multiple client websites or brands inside one managed environment.
Pricing
Start with a simple managed plan and scale when the workflow proves itself.
Starter
For single-site stores and small teams validating support automation.
From $49/mo
Or $490/year
- 1 site
- Widget setup
- FAQ onboarding
- Basic lead capture
Growth
For brands with real traffic and a need for stronger lead capture and support coverage.
From $149/mo
Or $1490/year
- 1 to 3 sites
- Structured FAQ setup
- Webhook or CRM routing
- Ongoing optimization support
Managed Pro
For operators, agencies, and multi-site workflows that need deeper support.
Custom
Multi-site managed service
- Multi-site management
- Branding per site
- Advanced FAQ maintenance
- Priority support
Widget
The client-side integration is intentionally simple.
Fit and Integrations
Built for storefronts and simple downstream workflows.
Works with common storefront setups
HelioDesk is a practical fit for Shopify, WooCommerce, and custom storefront websites that need a lightweight support layer.
Routes leads downstream
New leads can be pushed into email, Slack, Telegram, CRM, or webhook-based follow-up flows.
Operated as a managed service
The client-side footprint stays minimal while configuration, iteration, and operational control remain centralized.
Service Model
Why hosted service is stronger than selling a codebase.
Clients care about outcomes
They want fewer repeated support tickets, more captured leads, and faster response coverage, not source ownership.
Hosted delivery is easier to operate
Updates, certificates, routing, monitoring, and FAQ improvements are handled centrally instead of client by client.
It supports recurring revenue
The model naturally fits setup fees, monthly retainers, and ongoing optimization instead of one-time project exhaustion.
FAQ
The most common questions prospects ask.
Do clients get the source code?
No. HelioDesk is primarily offered as a hosted service. Clients use the widget and the managed support workflow.
Do clients need to deploy anything?
No. The only client-side action is embedding the widget script on the website.
Can this support multiple sites?
Yes. HelioDesk already supports multiple isolated sites, which makes it suitable for operators and service providers.
Can it capture and route leads?
Yes. The chat flow can collect visitor details and push leads into downstream notification or follow-up workflows.
Call To Action
If you want the website support flow running before building a full system.
HelioDesk is a practical fit for teams that want to launch website AI support and lead capture quickly. If you already have a website and common customer questions, the first version can be launched fast.