Privacy Policy

Overview

HelioDesk provides hosted AI support, website chat, FAQ automation, and lead capture tools. This policy explains what information we collect, why we collect it, and how we protect it.

Information We Collect

We may collect account details, contact information, company and website details, billing identifiers, support conversations, FAQ content, widget configuration, and technical data such as IP address, browser, device, and request logs.

How We Use Information

We use information to provide the service, activate customer workspaces, process billing through Stripe, answer support requests, improve product reliability, prevent abuse, and comply with legal obligations.

Payments

Card payments are processed by Stripe. HelioDesk does not store full card numbers. Stripe may collect billing details under its own policies.

AI Processing

Customer-provided FAQ content and visitor messages may be processed to generate support replies. Customers should avoid adding sensitive personal data to FAQ content unless it is necessary for their support workflow.

Retention

We retain account, billing, conversation, and lead records for as long as needed to provide the service, meet operational needs, resolve disputes, and comply with applicable laws.

Contact

For privacy questions or deletion requests, contact us through the details on the contact page.